Microsoft Dynamics CRM Functional Lead


: Industry Standards


: 10 Years

Joining Date


Job Location

: Abu Dhabi

Industry Type

: IT Service


: Software Development

Reporting To

: Manager

Job Type

: Full Time

Job Description


  • Minimum 2 certifications from the following:
    • Dynamics 365 for Field Service Functional Consultant
    • Dynamics 365 for Customer Service Functional Consultant
    • Microsoft Certified: Dynamics 365 for Sales Functional Consultant
  • Minimum 10 Years MSD CRM experience.
  • Minimum 5 Years’ experience in working as a MSD CRM lead.
  • Minimum 3 End to End implementation experience.
  • The candidate should have deep knowledge of Dynamics 365 CRM.
  • Experience in implementing online (cloud)CRM solutions
  • Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules
  • Deep understanding of best practices.
  • Exceptional analytical and problem-solving skills.
  • Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
  • Experience in public sector is desirable.
  • Experience in using the Scrum agile framework and use of tools such as Visual Studio Team Services or JIRA Agile.

Key Responsibilities:

  • Assist across all phases of project (e.g. Plan, Analyze, Design, Build, and Test).
  • Support design of conceptual architecture and technical solutions.
  • Coordination and support of development tasks among development teams.
  • Enhance efficiency of development, testing and release process.
  • Develop tools and frameworks to ensure robust and high-quality delivery of Dynamics 365 Implementations.
  • Conduct code review, walkthrough & testing of programs to ensure the quality of deliverables meet the requirements and adhere to defined processes.
  • Support team in developing and implementing complex programs.
  • Ensure technical issues are resolved in a cost effective, efficient, and timely manner.
  • Coach and mentor the technical team in the development of the project from a technical perspective
  • Document technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt.
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