Microsoft Dynamics CRM Technical Lead


: Industry Standards


: 10 Years

Joining Date


Job Location

: Abu Dhabi

Industry Type

: IT Service


: Software Development

Reporting To

: Manager

Job Type

: Full Time

Job Description


  • Minimum 2 certifications from the following:
    • Dynamics 365 for Field Service Functional Consultant Associate
    • Dynamics 365 for Customer Service Functional Consultant Associate
    • Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate
  • Minimum 10 Years MSD CRM experience.
  • Minimum 5 Years’ experience in working as a MSD CRM lead.
  • Minimum 3 End to End implementation experience.
  • The candidate should have deep knowledge of Dynamics 365 CRM.
  • Experience in implementing online (cloud)CRM solutions
  • Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules
  • Deep understanding of best practices.
  • Exceptional analytical and problem-solving skills.
  • Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
  • Experience in public sector is desirable.
  • Proficient in related technologies such as Microsoft Flow, Office 365, SSRS, SSIS, SharePoint, Microsoft Azure and Power BI, Microsoft Azure (LogicApps, Azure Functions, Data Factory), Groups or Teams, Omni Channel, PowerApps and Common Data Services.
  • Experience in developing and designing technical solutions such as custom development for Dynamics 365 Customer Engagement , Dynamics CRM (Jscript, C# plugins, web development, systems integration)
  • Experience in enterprise integration patterns such as SOAP web services, RESTful APIs, API management, SOA frameworks, as well as options such as ETL.
  • Experience in using the Scrum agile framework and use of tools such as Visual Studio Team Services or JIRA Agile.

Key Responsibilities:

  • Assist across all phases of project (e.g. Plan, Analyze, Design, Build, and Test).
  • Support design of conceptual architecture and technical solutions.
  • Coordination and support of development tasks among development teams.
  • Enhance efficiency of development, testing and release process.
  • Develop tools and frameworks to ensure robust and high-quality delivery of Dynamics 365 Implementations.
  • Conduct code review, walkthrough & testing of programs to ensure the quality of deliverables meet the requirements and adhere to defined processes.
  • Support team in developing and implementing complex programs.
  • Ensure technical issues are resolved in a cost effective, efficient, and timely manner.
  • Coach and mentor the technical team in the development of the project from a technical perspective
  • Document technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt.
Powered By