Microsoft Dynamics CRM Technical Senior Consultant


: Industry Standards


: 8 Years

Joining Date


Job Location

: Abu Dhabi

Industry Type

: IT Service


: Software Development

Reporting To

: Manager

Job Type

: Full Time

Job Description


  • Minimum 2 certifications from the following:
    • Dynamics 365 for Field Service Functional Consultant Associate
    • Dynamics 365 for Customer Service Functional Consultant Associate
    • Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate
  • Minimum 8 Years MSD CRM experience.
  • Minimum 5 Years’ experience in working as a MSD CRM Consultant.
  • Minimum 1 End to End implementation experience.
  • The candidate should have deep knowledge of Dynamics 365 CRM.
  • Experience in implementing online (cloud)CRM solutions
  • Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules
  • Deep understanding of best practices.
  • Exceptional analytical and problem-solving skills.
  • Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
  • Experience in public sector is desirable.
  • Proficient in related technologies such as Microsoft Flow, Office 365, SSRS, SSIS, SharePoint, Microsoft Azure and Power BI, Microsoft Azure (Logic Apps, Azure Functions, Data Factory), Groups or Teams, Omni Channel, PowerApps and Common Data Services.
  • Experience in developing and designing technical solutions such as custom development for Dynamics 365 Customer Engagement , Dynamics CRM (Jscript, C# plugins, web development, systems integration)
  • Experience in enterprise integration patterns such as SOAP web services, RESTful APIs, API management, SOA frameworks, as well as options such as ETL.
  • Experience in using the Scrum agile framework and use of tools such as Visual Studio Team Services or JIRA Agile.

Key Responsibilities:

  • Assist across all phases of the project (e.g. Plan, Analyze, Design, Build, and Test).
  • Support the design of conceptual architecture and technical solutions.
  • Enhance the efficiency of the development, testing and release process.
  • Implementation of complex programs.
  • Ensure technical issues are resolved in a cost-effective, efficient, and timely manner.
  • Technical documentation on work items which consists of technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt.
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