We are seeking a Level 1 Technical Support Engineer to provide first-line technical support for IT systems, ensuring smooth operations across hardware, software, and network environments. This role involves incident management, troubleshooting, preventive maintenance, and working in a 24/7 shift-based environment to support end-users effectively.
Required Skills & Qualifications:
Technical Skills:
• Experience with incident management tools (ServiceNow, Jira, Remedy, etc.).
• knowledge of Windows OS, Active Directory, and LDAP.
• Familiarity with PC hardware troubleshooting and software configurations.
• Experience in analyzing system and application logs.
• networking knowledge (IP addressing, DNS, DHCP).
• Understanding of preventive and corrective maintenance (PM/CM).
• Knowledge of common enterprise applications (Microsoft Office, VPNs, antivirus tools).
• Exposure to inventory management tools.
• Basic scripting or automation knowledge (PowerShell, Bash) is a plus.
